Frequently Asked Questions
Here’s a list of our frequently asked questions. If you’ve got a question that’s not in the list below; don’t worry! You can use the contact form on this page to ask us anything and we will reply to you a.s.a.p
Unfortunately we have to charge shipping costs in a attempt to keep our product prices as low as possible. The shipping costs can differ per weight and country we ship to, but they will be calculated in your basket before the checkout page.
Would you like to order one of our amazing ugly christmas sweaters from a country we don’t ship to yet? Please make sure to contact us through the contact form on this page and we’ll make sure to offer you a solution.
To make it as easy as possible for you to pay for your ugly christmas sweater we try to offer as many payment options as possible.
At this moment we accept payments through:
- Klarna (buy now, pay later)
Do you have a issue trying to pay for your order? Please make sure to contact us and we will look at a solution for you.
Everything you see on the Drunken Dinos website is in stock (unless we specify it is not, or in pre-order). We try to aim to deliver your package within 24hours if you live in the BeNeLux, and we try to deliver anywhere else in europe between 1-5 business days (depending on the distance. We ship from the Netherlands, so a package to germany will take 1-3 days, where a package to spain or italy will take a little but longer to get there).
One thing we can assure you is that our packaging elves will do everything they can to ship your order within 8hours on working days.
Please be aware we do depend on PostNL to handle our shipping, so most questions about the status of your package after receiving the track and trace code can be answered by them.
This information apply’s to dutch customers only:
Veel van onze zendingen worden verzonden als brievenbuspakket, echter heeft postNL de slechte gewoonte om deze 48uur na ontvangst van de eerste scan op afgeleverd te zetten. Hierdoor kan het voorkomen dat jouw zending de status heeft gekregen dat deze in jouw brievenbus zit terwijl dit helemaal nog niet zo is. Waarom postNL dit doet blijft voor ons een raadsel gezien dit veel verwarring oplevert.
Graag willen je vragen om nog één aan twéé dagen geduld te hebben en de zending even af te wachten. De kans is erg groot dat jouw pakket bij postNL vertraging heeft opgelopen maar wel al in het sorteer / afleverprocess zit.
Mocht het zo zijn dat jouw pakket na deze twee dagen nog steeds niet in de brievenbus zit, neem dan gerust contact op met ons via het contractformulier op deze pagina zodat wij voor jou een onderzoek bij postNL kunnen laten opstarten zodat de zending alsnog spoedig bij jou op de deurmat valt.
If you have any questions regarding your order, please make sure to contact us with the form on this website and we will be in touch with you shortly.
You’ve ordered something you don’t fit in to, or don’t really like that much when it arrived… No problem, that happens to the best of us! Thankfully Drunken Dinos has a 2 week return policy.
You can always return your item 2 weeks after receiving it,(please do let us know beforehand so we know what’s coming our way).
However, we do have some ‘rules’ that apply to returning your items. Most of them are what we call common sense rules but do please read our return policy before returning a item to avoid disappointments.
The clothing you want to return has not been worn and/or washed (but you can try it on ofcourse).
From a hygienic point of view, we are forced to refuse returns of clothing that has been worn. As soon as your return has been refused we will inform you by e-mail and offer a payment link to pay for the shipping costs to return the package to you.
Another reason why we would definitely refuse a return is because the item has make-up and/or foodstains on it or because it has a horrible body and/or sigarette smell.
Ofcourse it’s ok to try the t-shirt or ugly christmas sweater on, how else would you know if it fits? But wearing it to a party and returning it afterwards is not only disgusting, its also a reason to have your return returned to you.
Please take note of the rest of our return policy below:
- Please don’t try to fix anything yourself(!) If the item you have received has any problems, please contact us and do not try to fix it yourself. We will find a solution for you.
- Products specially designed and/or created for you can not be returned.
- Bijou and lingerie can not be returned because of a hygenic point of view.
- Make sure the original tags are still attached to the products. Many of our items come with a ‘DO NOT REMOVE THIS TAG’ tag on the side of the item. This tag will not be in your way when trying to fit the item nor will it be on a annoying place. When you remove this tag we will not accept your return anymore.
- The item is out of the original packaging
- The risk of returning a item is for the buyer of the item. Drunken Dinos advises our customers to make sure the return shipment is insured in case the mail order company loses your package.
- Packages that have been shipped without enough franking on them will not be accepted by us
- Drunken dinos beholds the right to refuse any returns that are not in agreement with our return policy.
To make sure your return will be processed as soon as possible, we do ask all our customers to please include the returnform when returning a item.
The returnform can be found here
Do you have some amazing upcoming event or are you a influencer who loves crazy christmas sweaters? Would you like to collab with us? No problem! Just send us a email at email@example.com or fill in the contact form on this page and maybe we’ll be able to have an amazing collaboration in our future.